Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at alex@serengetispirits.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at alex@serengetispirits.com.
In the rare event of receiving a damaged, defective, incorrect or unwanted parcel follow the procedures below.
Damaged or Defective Goods
If the product is broken or has leaked, you will need to provide evidence in the form of digital images. Customers must provide evidence within 14 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to alex@serengetispirits.co.uk who will assist in either issuing a full refund or send out a replacement product.
If the damaged item is the custom bottle cap, we will send out a replacement product, or can provide a refund of £2.
We may ask for the item to be returned back to us so please do not dispose of the item, until you have been advised by our team to dispose of the products safely.
Incorrect, Unwanted or Non-Collected Goods
You, as our customer, have up to 30 days from dispatch of your goods to return an unwanted product back to Serengeti Spirits Ltd. You will be responsible for:
- Not opening the container or removing any tamper seals as part of the container
- Keep intact any accessory or details associated to the container
- Re-pack all containers as they were received.
- All postage / shipping costs
If the unwanted or incorrect product received by Serengeti spirits has had the seal broken, they reserve the right to decline a refund. Unfortunately, we cannot accept returns on gift cards.
Our Address:
Serengeti Spirits Ltd
alex@serengetispirits.co.uk
2 Banbury Close
West Hunsbury, Northampton NN4 9UA
United Kingdom